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Q12. After getting reports that users cannot make calls out to the PSTN, a network administrator opens the Cisco Unified Communications Manager Administration web page and begins to review route patterns. Why would the administrator look here when troubleshooting PSTN connectivity troubles? 

A. A route pattern contains a list of gateways that can reach the PSTN. 

B. A route pattern contains dial plan information for calling the PSTN. 

C. A route pattern contains the necessary privileges for calling the PSTN. 

D. A route pattern contains a list of SIP trunks that can reach the PSTN. 


Q13. Which two options are configured on the phone configuration page within Cisco Unified Communications Manager Administrator? (Choose two.) 

A. device pool 

B. auto answer 

C. partition 

D. voice-mail profile 

E. MAC address 

Answer: A,E 

Q14. Which four fields must an administrator complete to create a new user in Cisco Unity Connection? (Choose four.) 

A. Alias 

B. User type 

C. Extension 

D. Corporate email address 

E. First name 

F. Last name 

G. Employee ID 

H. Template 

Answer: A,B,C,H 

Q15. In an effort to proactively manage IP telephony infrastructure, a network engineer wants to review usage reports that provide top five users, top five calls, and traffic summary. Which option describes where this information can be retrieved using Cisco Unified Communications Manager? 

A. Navigate to Cisco Unified CM Administration > CDR Analysis and Reporting >System Reports > System Overview > Select desired reports. 

B. Navigate to Cisco Unified Operating System Administration > Tools > System Reports > System Overview > Select desired reports. 

C. Navigate to Cisco Unified Serviceability > Tools > CDR Analysis and Reporting > System Reports > System Overview > Select desired reports. 

D. Navigate to Cisco Unified Reporting > Tools > System Reports > System Overview > Select desired reports. 


Q16. An administrator wants to verify that a new PRI is properly connected to the PSTN status. Which Layer 2 status should be seen? 






Q17. Which navigation pane should be selected to view the CDR statistics? 

A. Cisco Unified Serviceability 

B. Cisco Unified CM Administration 

C. Cisco Unified Reporting 

D. Cisco Unified OS Administration 


Q18. CDR/CMR Reporting is being enabled on Cisco Unified Communications Manager. As part of this process, which two service parameters must be activated? (Choose two.) 

A. Cisco CAR Web Service 

B. CDR Enabled Flag 

C. Cisco Serviceability Reporter 

D. Call Diagnostics Enabled 

E. Statistics Enabled 

Answer: B,D 

Q19. Which option would an administrator use to find all unassigned directory numbers in Cisco Unified Communications Manager? 

A. Route plan report 



D. Cisco Reporting Tool 

E. Directory number lookup 


Q20. What is the maximum number of digits that an ephone PIN can have to allow after-hour exempt calling privileges? 

A. 4 

B. 6 

C. 7 

D. 8 

E. 9