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Q21. Why is quality of service critical to voice network traffic? 

A. Voice traffic is real-time network traffic. 

B. Packets can be resent without affecting conversations. 

C. Voice traffic is bursty in nature. 

D. Voice traffic cannot be compressed. 


Q22. Which two benefits does Cisco Unified IM and Presence Service bring to businesses? (Choose two.) 

A. enhances productivity by using availability awareness and reduce communications delays 

B. provides Enterprise IM capabilities, such as persistent chat, group chat, and IM history 

C. provides and streamlines enterprise audio and video communications D. enhances communications by providing multipoint conference capabilities 

E. supports standard-based XMPP clients by supporting native SIP/SIMPLE and H.323 protocols 

Answer: A,B 

Q23. Which utility is recommended for a network administrator who must provision 300 users in Cisco Unified Communications Manager? 

A. Batch Accounts Tool 

B. Bulk Administration Tool 

C. Bulk Accounts Tool 

D. Batch Administration Tool 


Q24. An end user is experiencing performance issues with their IP phone. Which phone feature could the administrator configure to allow the end user to notify them when issues occur? 

A. Cisco Quality Report Tool 

B. System Log Management 

C. Cisco CDR Analysis and Reporting 

D. Cisco JTAPI 


Q25. Which transport layer protocol is used when a Cisco Unified Presence client is searching for a contact in directory? 






Q26. Two departments have their own call-park slot to park calls..Which feature on Cisco Unified CME allows one department to answer a call for another department? 

A. Call park 

B. Call forward 

C. Call transfer 

D. Pickup-group 

E. Barge-in 


Q27. Use the router console to view the configuration and answer the question. 

Emergency calls from a Branch router phone is failing. From the router configuration information provided, why is this call failing? 

A. The dial-peer port assignment is incorrect 

B. the digit string prefix is missing 

C. The destination pattern is incorrect 

D. digit stripping needs to be performed 



The emergency dial peer configuration is shown below from the Branch routers: 

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Here we can see that 911 does not actually match the configured destination patterns. 

Q28. Which report in the CAR tool provides information about the call volume for a specified period? 

A. traffic summary report 

B. Top N duration report 

C. precedence call summary report 

D. gateway utilization report 


Q29. Which type of signaling does desktop control mode use to control a desk phone? 






Q30. Which two options are configured on the directory number configuration page within Cisco Unified Communications Manager Administrator? (Choose two.) 

A. partition 

B. MAC address 

C. auto answer 

D. softkey template 

E. common device configuration 

F. max calls 

Answer: A,F