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2021 Apr 220-801 Study Guide Questions:

Q281. DRAG DROP - (Topic 5) 

Place the appropriate token next to each graphic. 


Q282. - (Topic 2) 

In reference to express card types (e.g. Express Card 34 and Express Card 54), which of the following BEST describes what the numbers indicate? 

A. Size of the memory allocation 

B. Size of the expansion slot 

C. The IEEE specification that it originated from 

D. Number of available communication channels 

Answer: B 

Q283. - (Topic 7) 

A technician installs a biometric device using the manufacturer supplied driver. After confirming the device functions properly, the technician performs Windows and antivirus updates. Which of the following would BEST explain why the biometric device no longer functions? 

A. The recently updated antivirus scanning software is interfering with the proper operations of the biometric device. 

B. A virus that specifically targets retinal scanning software infected the PC because the user was late applying new definitions. 

C. The recently installed Windows updates overwrote the manufacturer's supplied biometric device driver. 

D. The biometric device needs to be recalibrated due to environmental conditions involved with the installation. 

Answer: C 


Microsoft updates Windows often. The update contains drivers as well. The possible reason of the problem is that Windows update manufacturer's device driver during the update process. Check the driver to confirm the issue. You can always install the original driver for the biometric device if this problem occurs. 

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Q284. - (Topic 1) 

When setting up for a projector presentation, which of the following laptop function keys usually needs to be toggled? 

A. Contrast 

B. Brightness 

C. Display 

D. Bluetooth 

Answer: C 

Q285. - (Topic 3) 

A technician, Anne, has repaired a CEO’s laptop. Which of the following is the LAST step that should be taken after the repair is completed? 

A. Prepare a hot spare in preparation for the next repair 

B. Document all of the services provided 

C. Communicate the status of the repair with the CEO 

D. Offer other repair options if they are available 

Answer: B 

Q286. - (Topic 4) 

A user has been reported for storing prohibited material on a company owned PC. The accused user is notified and an investigation is launched. However, no evidence is found and it is believed that the user was able to delete all relevant evidence. Which of the following would prevent this from happening in the future? 

A. Change documentation 

B. Chain of Custody 

C. Automatic notifications for complaints 

D. Data preservation 

Answer: D 

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Q287. - (Topic 6) 

A user would like to share a local USB printer with several users in the office. Which of the 

following methods would BEST accomplish this? 

A. Install shared PCL drivers 

B. Install a USB hub 

C. Install a print server 

D. Enable print sharing 

Answer: D 



Q288. - (Topic 1) 

Which of the following would be the BEST response a technician should give a customer who inquires about how long it will take to repair their PC? 

A. The technician should ask the customer when they would like the computer to be completed. 

B. Inform the customer that others will be helped first, but they will complete the repair as soon as possible. 

C. Based on the technician’s assessment, give the customer an estimated time of completion. 

D. Ask the customer to check in with the technician daily, until all work is completed. 

Answer: C 

Q289. DRAG DROP - (Topic 5) 


Q290. - (Topic 1) 

Which of the following provides the MOST storage capacity? 

A. Floppy diskette 

B. Blu-ray 



Answer: B