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Q21. The Tower of Hanoi is MOST likely configured in a system which implements:

A. a high RPM drives.

B. a tape drive.

C. an externally attached storage.

D. a RAID configuration.

Answer: B

Q22. A user opens a service ticket for a laser printer that has paper jams. Lately, jamming has become more frequent. The technician recreates the problem and checks the printer logs for more information about the printer. Which of the following choices are MOST likely fixes to this problem? (Select TWO).

A. Clean and inspect the laser drum assembly

B. Clean and inspect the entire paper path

C. Use the printer maintenance kit to replace parts

D. Replace the paper exit assembly switch

E. Clean and replace the paper out sensor

F. Clean the fuser cold roller and verify fuser operation

Answer: B,C

Q23. An office printer that was working earlier in the day is no longer printing any documents. Pre-existing workstations are manually configured to print to the printer directly over the network. A technician has started to troubleshoot the problem and determines that the printer can still be seen in the network directory. The technician has also verified that the printer can print self-diagnostic pages successfully. Which of the following is the MOST likely cause of the problem?

A. The printer's IP address has changed.

B. The network print spooler service has been restarted.

C. "Perform Printer Maintenance" message is displayed on the printer’s LCD panel.

D. Two or more users sent print jobs simultaneously, causing a print collision.

Answer: A

Q24. A technician needs to set up a VPN for a small office. To ensure the network traffic is routed to the correct machine, which of the following MUST the technician do on the router to accommodate this?

A. Port forwarding

B. Port redundancy

C. Port triggering

D. Port selection

Answer: A



Q26. Which of the following characteristics is generally found on a docking station that port replicators do not offer?

A. Replicators usually have more USB ports than docks.

B. Docks generally do not need separate power to function.

C. Docks have independent hardware that replicators lack.

D. Replicators have additional NIC that docks lack.

Answer: C

Q27. An IT manager needs to install a large display in a front office area with a lot of natural light. Which of the following display technologies will BEST satisfy the requirements of the design plan?





Answer: D

Q28. A technician has just installed a new SOHO router. There are four people sharing the Internet connection, and whenever one specific user comes online and begins streaming media, browsing slows down for the other users. Which of the following settings can the technician adjust so the experience is universal for all users?


B. QoS



Answer:: B

Q29. Which of the following panel types would allow for the THINNEST possible display





D. Plasma

Answer: A

Q30. A client, Joe, has reported issues with the back cover of his company-issued smartphone. Joe stated that it seems to either come off on its own, or will not seat properly on the phone. Which of the following is MOST likely the problem?

A. The MicroSD card is not installed properly.

B. The battery needs to be replaced.

C. The charging port is bent.

D. The smartphone has a non-OEM cover.

Answer: B