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Q161. A user calls the helpdesk reporting that when accessing the company portal, it redirects to an unfamiliar website. Which of the following steps would the technician take to resolve this issue using best practices? 

A. Identify symptoms, quarantine infected system, and create restore point. 

B. Quarantine infected system, identify symptoms, and create restore point. 

C. Identify symptoms, educate end user, and create restore point. 

D. Create restore point, identify symptoms, and quarantine infected system. 


Q162. A user is unable to find the preferred default network printer in the printers list in the user profile. Which of the following is the FIRST step that should be taken? 

A. Map printer 

B. Reboot computer 

C. Check to see if printer is turned on 

D. Log in as a different user and see if printer is mapped 


Q163. A Google account on an Android device by default will synchronize to which of the following locations? 

A. Cloud 


C. PC desktop 

D. MicroSD 


Q164. A technician has successfully completed a gpupdate from a CMD box of a user’s PC and is ready to move to the next user. Which of the following is the appropriate NEXT step? (Select TWO). 

A. View the CMD process in Task Manager 

B. Type EXIT at the command prompt and press Enter 

C. Minimize the CMD box to the taskbar 

D. Click the “x” in the top right of the CMD window 

E. Select Switch User on the PC 

Answer: B,D 

Q165. A technician gets a call from a customer stating that their computer will not boot. They are getting the following error “invalid system disk”. Which of the following should the technician check FIRST? 

A. Verify the operating system is installed correctly. 

B. Verify that all removable drives are empty. 

C. Verify Boot.ini is on the hard drive. 

D. Verify the computer will boot into safe mode. 


Q166. After several passes with a malware removal program, the program keeps detecting the same malware infection after a reboot. Which of the following should be done to attempt to remove the offending malware? 

A. Run the malware removal program while disconnected from the Internet 

B. Run the malware removal program in Windows Safe Mode 

C. Reinstall the malware removal program from a trusted source 

D. Set the malware removal program to run each time the computer is rebooted 


Q167. In preparation for an operating system upgrade, a technician is tasked with installing additional memory modules in a computer. Which of the following safety steps should be performed FIRST? 

A. Use safety goggles 

B. Remove jewelry 

C. Put on an ESD strap 

D. Disconnect power 



You have been tasked with setting up a new executive's laptop on his home network. After an investigation, you find that his home network is wired and has the following settings: 

. IP range is 

. Netmask is 

. Default gateway is 

Additionally, the router's address is used as the primary DNS server and WINS is not in use. 

Please configure the laptop with an IP address of, ensuring that the laptop will still work when plugged into the switch at the office, which is configured for DHCP. Do not make any other unnecessary configurations to the laptop. 

Instructions: Keyboard shortcuts are not available. When you have completed the simulation, please select the done button to submit your answer. 

Answer: Review the explanation for all details: 

Q169. A mobile phone has started to respond slowly and erratically. The user has done a soft 

reset and the problem still exists. Which of the following is the BEST step the user can take to fix this problem? 

A. Perform a force stop 

B. Reset to factory default 

C. Upgrade to a larger battery 

D. Close running apps 


Q170. A network administrator notices a new WiFi connection has appeared as a wireless network choice and is always at the top of the list. As a result, users are constantly trying to connect to the wrong network. Which of the following should the administrator do to correct this issue? 

A. Adjust the wireless router antennas to 90 degrees clockwise from the current position. 

B. Ask the new wireless network owner to adjust the radio power level so it is listed below the company’s network. 

C. Set all of the WiFi users’ wireless profiles to automatically connect to the company network. 

D. Change the company’s channel to a lower number than the new network’s channel.