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Q91. A technician is setting up automatic login to desktop for a non-domain Windows XP system. Which of the following administrative tools would accomplish this? 

A. User Accounts 

B. Network and Sharing Center 

C. Task Manager 

D. System Configuration 


Q92. A user has been granted permission to access the corporate network from a personal smartphone. Which of the following should a technician perform before configuring the phone for access? 

A. Check the phone for unauthorized root access 

B. Disable the phone’s Bluetooth chip 

C. Erase all personal data from the phone 

D. Check the phone for location tracking 


Q93. Ann reports that printouts from the department laser printer have become faded. She has already replaced the toner cartridge. Which of the following is the MOST likely component causing the faded printing? 

A. Transfer roller 

B. Fusing assembly 

C. Registration assembly 

D. Duplexing assembly 


Q94. A user in a corporate environment needs to have a laptop device repaired and takes the device to the appropriate technician. Which of the following should the technician offer to the user in order to maintain professionalism? 

A. Ask to user to wait in the area while repairs are being made. 

B. Offer a temporary loaner laptop for the user to work on. 

C. Inform the user that it will be ready “sometime” and to come back later. 

D. Ask the user to bring the laptop back when the department is less busy. 


Q95. Joe, a technician, receives an error message on his tower PC just after POST which reads: 

“WARNING! Your drive is about to fail. Please back up your data and run full drive diagnostics.” 

Which of the following is generating this error message? 


B. S.M.A.R.T. 


D. QoS 


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Q96. Ann, an end user, receives a call from someone claiming to be from the help desk and asking for her username and password to prevent her email box from being deleted immediately. Which of the following BEST describes this type of attack? 

A. Shoulder surfing 

B. Man-in-the-middle 

C. Social engineering 

D. Ransomware 


Q97. An end user needs to completely re-install Windows 7 on a home computer but it did not come with any OS discs. How would a technician accomplish this? 

A. Recovery partition 

B. Primary partition 

C. System restore 

D. System refresh 


Q98. A new user reports trying to login to a workstation but, when pressing CTRL+ALT+DEL, they are asked for a PIN. Which of the following should be done NEXT? 

A. Enter all passwords they have used in the past 

B. Verify a smart card has been issued 

C. Check the network cable 

D. Reboot the computer 


Q99. A user states that the computer takes a long time to load the desktop after login. Which of the following tools should be used to help remediate the problem? 

A. Disk Management 





Q100. A technician is tasked with improving the security of a SOHO network. The office is comprised of a single wireless router located under the front desk where the office manager sits. All desktop computers are wired into the router which is configured with strong device credentials. Additionally, wireless is disabled on the router. Which of the following should the technician perform NEXT to improve the security of the SOHO network? 

A. Disable the router’s remote management feature. 

B. Enable WPA2 wireless encryption. 

C. Change the router’s default admin name and password. 

D. Place the router in a locked room.