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Q11. A technician is tasked with enabling TLS version 1.0, 1.1, and 1.2 on a client Internet Explorer browser. Which of the following Internet Options Tabs should the technician look to enable the aforementioned TLS settings? 

A. Advanced 

B. Security 

C. Privacy 

D. Connections 


Q12. A user recently purchased a video card for gaming purposes. The user installed the appropriate drivers and validated they work using vendor-supplied test tools. However, while gaming, the speed of the case fans increases, the entire system locks up, and the user must hard boot to restart the computer. Which of the following is the MOST likely cause of this issue? 

A. Unsupported operating system 

B. Unacceptable CPU type and speed 

C. Insufficient airflow and cooling 

D. Inadequate video RAM amount 


Q13. A technician has just fixed a user’s PC and successfully removed a virus and malware from the machine. Which of the following is the LAST thing the technician should do? 

A. Educate the user regarding Internet browsing best practices 

B. Update the anti-malware software on the user’s PC 

C. Schedule scans and run updates 

D. Enable system restore and create restore point 


Q14. A technician is using a domain account to access files located on a server at the path \computernameC$. The technician receives an “Access denied” error message. Which of the following is MOST likely the cause of the error? 

A. The server is no longer accepting connections since reaching its limit of open shares. 

B. The password is incorrect, requiring the user to reset it before authentication will proceed. 

C. The username should be prefixed by the domain, followed by a backslash (e.g., domainusername). 

D. The account does not have local administrative permissions to access the server share. 


Q15. A user has installed a legacy application in Windows 7 and reports that only some of the functionality in it is operational. Another user is using the same application on a different Windows 7 machine and doesn’t report those problems. Which of the following features in Windows 7 may be responsible for this problem? 

A. System Protection settings 

B. User Account Control 

C. Action Center 

D. Data Execution Prevention 


Q16. Which of the following command line tools will terminate a non-system process without restarting the computer? 

A. Shutdown 

B. Kill 

C. Erase 

D. Break 


Q17. A technician is noticing extremely slow performance on a computer and would like to see what application is consuming resources. Which of the following tools should the technician use to view the system performance? 

A. msconfig 

B. Task Manager 

C. Event Viewer 

D. netmon 


Q18. A user reports that a file they shared out on their computer for another network user is not accessible to the third party. The user insists they specifically gave this third party Allow rights for Read and Write access. Which of the following could explain the problem at hand? 

A. The parent folder has explicit Allow rights set for this user. 

B. The parent folder has explicit Deny rights set for this user. 

C. The user forgot to share the parent folder and only shared the specific file. 

D. The parent folder likely has the “archive” attribute enabled. 


Q19. A user’s personal laptop was hacked. A technician troubleshooting the issue discovers the user used the numbers 123456789 as their account password. The user has not changed the password in two years. Which of the following best practices should the technician recommend the user implement to prevent future hacking? (Select TWO). 

A. Configure screen saver 

B. Set a strong password 

C. Set login time restrictions 

D. Use a more secure browser 

E. Change the password frequently 

Answer: B,E

Q20. A user reports several technicians have been unable to solve a problem and requests that the technician on the phone comes out to fix the problem because the user is unable to work. After the technician has effectively communicated a willingness to help, which of the following is the NEXT step? 

A. Allow the user to speak with a supervisor. 

B. Identify the problem. 

C. Establish a theory. 

D. Immediately go to the user’s office.