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Q151. A technician troubleshooting a computer finds a faulty video card and needs to replace it. Which of the following safety procedures should be used to prevent damaging the new part? 

A. Ground the computer and remove jewelry. 

B. Self ground and handle the new card by the edges. 

C. Place the computer on an ESD mat. 

D. Attach an ESD strap to the new card during handling. 


Q152. A technician installed a second hard drive in a computer. Upon restart, a message appears statinG. “primary drive 0 not found. Press F1 to continue." Which of the following should the technician check FIRST? 

A. That NTLDR and boot.ini are not missing 

B. Proper drive installation (e.g. cables/jumpers) 

C. If computer can boot into safe mode 

D. If the BIOS boot settings are correct 


Q153. A technician is tasked to install a 4TB SATA hard disk. Which of the following partitioning technologies should the technician use to satisfy these requirements? 


B. Logical 


D. Extended 


Q154. A technician is tasked with repairing a Windows 7 system including the removal of recently installed files and software. Which of the following system restoration methods would be the LEAST destructive way to achieve this? 

A. System Restore 

B. System Image Recovery 


D. Windows Memory Diagnostic 


Q155. The system administrator is tasked with installing Windows to 100 computers over the network. The systems administrator needs to remove system-specific identifiers. Which of the following would the system administrator use to accomplish this? 

A. Windows Deployment Services 

B. Remote Installation Services 

C. System Preparation Tool 

D. Unattended installation 


Q156. A user reports that any URL entered redirects to the same web page. A technician concludes that the user’s computer has been compromised. Which of the following tools would the technician use to resolve the issue? 

A. Last known good configuration 

B. Anti-malware 

C. System restore 

D. Rogue antivirus 


Q157. Which of the following is the BEST license type to comply with end user licensing agreement (EULA) terms for commercial software used by multiple users in a corporate environment? 

A. Commercial license 

B. Enterprise license 

C. Seat license 

D. Open source license 


Q158. Which of the following Windows OS capabilities allows modern Windows versions to run applications written for older versions natively? 

A. Microsoft Virtual PC 

B. Compatibility mode 

C. Hyper-V 

D. Virtual XP mode 


Q159. A user prefers an external monitor, mouse, and keyboard for a laptop. The user does not want to use the built-in screen; however, when the laptop lid is closed, it goes into sleep mode. Which of the following Control Panel items can be used to disable this feature? 

A. Action Center 

B. System 

C. Display Settings 

D. Power Options 


Q160. Ann, a home user, brings a Windows XP PC in for repair and reports that several disk read errors are occurring. She has run check disk and errors have been reported several times. 

Which of the following should a technician recommend? (Select TWO). 

A. Increase the amount of RAM to improve disk checks 

B. Backup all data on the drive 

C. Upgrade to a home server 

D. Purchase a new hard drive 

E. Change the drive configuration to RAID 0 

F. Upgrade to Windows 7 Professional 

Answer: B,D