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Q21. A user gets an error message that the trust relationship to the domain has been broken. Which of the following can be done to resolve this from the client desktop? 

A. Re-join the computer to the domain 

B. Reboot the PC as the domain will automatically rebuild the relationship 

C. Update the BIOS using the latest version 



Q22. The type of security threat that uses computers or other networks to accept and pass on viruses is called: 

A. phishing. 

B. botnets. 

C. logic bomb. 

D. man-in-the-middle. 


Q23. A user tries to connect to the Internet using a dial-up modem and receives a “No dial tone detected” message. Which of the following is the FIRST thing the technician should check to troubleshoot the issue? 

A. Check if the cable is connected on the modem’s phone RJ-45 port. 

B. Check if the cable is connected on the modem’s line RJ-11 port. 

C. Check if the cable is connected on the modem’s line RJ-45 port. 

D. Check if the cable is connected on the modem’s phone RJ-11 port. 


Q24. A user, Ann, reports that her laptop will no longer connect to wireless. Joe, a technician, checks the device manager and does not see a wireless networking card or any unknown devices. Which of the following should Joe do FIRST? 

A. Check to make sure the wireless card was not turned off via the hardware switch or keyboard shortcut. 

B. Install a USB wireless card to ensure that Windows networking is working properly. 

C. Open the laptop and reseat the network card and both antennas. 

D. Download and install the latest wireless driver from the manufacturer’s website. 


Q25. A technician responds to a hardware issue with a server. The technician discovers that one of the hard drives in the server has failed. The server is set up in a RAID 1 configuration. Which of the following steps would the technician perform NEXT? 

A. Remove the hard drive and back up the data 

B. Run CONVERT on the hard drive 

C. Reboot the server 

D. Swap hard drive and rebuild array 


Q26. A technician is installing Windows 7 on a computer with a previously used hard drive. After receiving an error, the technician realizes the hard drive does not support this install. Which of the following tasks should the technician perform? 

A. Partition the hard drive in Extended format. 

B. Use Windows Update to download the appropriate driver. 

C. Enable Multiboot in the BIOS. 

D. Convert the file system to NTFS. 



You need to configure your mobile device to send and receive electronic messages from your company. Your mobile device must be able to truly synchronize the message state with your desktop so that when a message is read on your desktop it is marked as read on your mobile device These are the proper parameters: 

Email address tech@techies com 

Password P@SSwOrd 

Pop techies com Port 110 Security. None 

IMAP techies com Port 993 Security SSL 

Smtp.techies.com Port 465 Security: TLS 

Company SSID Techies 

Security WPA2 

Passphrase P@SSwOrd 

SSID is not broadcasted 

Instructions You are not authorized to use the Company's WLAN The outgoing server does not require login credentials When you have completed the simulation, please select the done button to submit your answer. 

Answer: Please review explanation for detailed answer. 

Q28. An end user receives an unsolicited and unencrypted email containing a co-workers birth date and social security number. The end user should immediately contact the IT department and report a violation of which of the following policies? 






Q29. A technician is troubleshooting a PC with multiple volumes. To verify which are active and assigned drive letters, the technician should use the LIST function of which of the following commands? 

A. extract 

B. diskpart 

C. bootrec 

D. chkdsk 


Q30. A technician is fixing a very slow computer. Antivirus and Malware programs have been run, and some detections have been removed. After running Disk Cleanup, the system still seems to be slow, especially with multiple programs running. Which of the following should the technician do NEXT? 


B. Manually erase all cookies 

C. Go back to the latest restore point 

D. Run defrag