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Q71. An IT manager needs to reimage 30 computers in a lab. The image has already been created and is ready to be deployed via the network. Which of the following tasks should be completed FIRST? 

A. Boot from PXE. 

B. Install Windows using DVD. 

C. Reboot computers with USB drive. 

D. Press F8 while rebooting. 

Answer:


Q72. A user reports that their wireless connectivity is being spotty. The issue seems to interrupt their wireless signal connection when the laptop screen is tilted forward or backward during 

operation. When this happens, the entire wireless signal drops out until the screen is left in position for a good minute or so. Which of the following MOST likely explains what is happening? 

A. The hinges on the laptop screen are not strong enough to support the wireless signal cables. 

B. The wireless card is losing contact to its socket when the screen is opening/closing. 

C. The laptop is designed to work optimally with wireless when the screen is at a perfect 90 degree angle. 

D. The wireless signal cables are being crimped when the screen is opening/closing. 

Answer:


Q73. An end-user is attempting to access a file-sharing site to download files shared by a customer, but is receiving a message stating the site has been blocked. Which of the following is the MOST likely cause of this issue? 

A. Antivirus software 

B. Internet connectivity issues 

C. Ransomware infection 

D. Content-filtering 

Answer:


Q74. A user is trying to access an application on their home machine from work. The user sets up port forwarding on their router but is still unable to connect to the application. Which of the following should be the user’s NEXT step in resolving this issue? 

A. Configure Wake-on-LAN for the NIC on the Work PC. 

B. Configure a firewall exception on the Home PC. 

C. Switch the Work PC network from “Work” to “Home”. 

D. Disable the Windows firewall on the Home PC. 

Answer:


Q75. A user states that when they logon to their computer sometimes they get an IP conflict error. The user computer is configured with a static IP. Which of the following is the problem? 

A. Duplicate IP exist on the network 

B. DHCP server needs to be rebooted 

C. Network adapter driver needs to be updated 

D. Bad network adapter 

Answer:


Q76. A customer reports very slow wireless connection speeds in the new office. Which of the following tools should a technician use to troubleshoot the issue? 

A. WiFi analyzer 

B. Loopback plug 

C. Signal booster 

D. Packet sniffer 

Answer:


Q77. A technician has decided to upgrade all users’ iPhones to the latest model. Which of the following is the FIRST thing the technician should advise the users to do with the old phones before turning them in? 

A. Back up the mobile data with a cloud backup service. 

B. Enable remote wipe to clear all personal and corporate data. 

C. Go into the device settings to remove personal customizations. 

D. Factory reset the old phones to ensure the data is no longer on the device. 

Answer:


Q78. Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since the Windows installation has been corrupted and does not boot, Ann plugs the drive into a bench system to attempt a recovery. After trying to access the drive on the bench computer, the following message is displayeD. “Access Denied. Please Enter Encryption Password.” Which of the following is the reason that this error is displayed? 

A. The hard drive is experiencing S.M.A.R.T. failure errors 

B. The TPM security chip inside the bench system is not enabled 

C. The BIOS of the bench system is out of date 

D. BitLocker is being used 

Answer:


Q79. A technician would like to ensure all previous data is erased before reloading Windows 7 

Home Premium onto a laptop. Which of the following procedures would accomplish this? 

A. Virtual RAID configuration 

B. Quick format 

C. New partition 

D. Full format 

Answer:


Q80. A technician has been given a PC that is not powering up. After brief troubleshooting, the technician comes to the conclusion the power supply needs to be replaced. Which of the following is the NEXT step in the process of performing the repair? 

A. The technician should replace the power supply 

B. The technician should review disposal regulations 

C. The technician should check the environment 

D. The technician should remove jewelry 

Answer: