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Q131. A technician recently replaced a user’s monitor and now the user is reporting that the screen is filled with static and appears distorted. Which of the following will resolve the issue? 

A. Lower refresh rate 

B. Lower the resolution 

C. Raise the resolution 

D. Increase refresh rate 

Answer:


Q132. Which of the following Windows features would be used to encrypt a single file or folder? 

A. EFS 

B. NTFS 

C. BitLocker 

D. Security 

Answer:


Q133. When removing the top case from a laptop, which of the following, besides hand tools, should a technician have on hand to assure correct disassembly and reassembly? (Select TWO). 

A. A multimeter and a toner probe. 

B. A large cloth to spread the screws and disassembled parts on. 

C. A writing pad for documentation and a marker to label cables. 

D. A manufacturer’s technical manual for the model of the laptop. 

E. A container with separated areas to store different size screws. 

Answer: D,E 


Q134. A user receives an unsolicited call from a technician claiming to be from a Microsoft certified partner. The technician tricks the user into allowing them access to their PC because of malware alerts that were being broadcasted. Which of the following attacks is this user a victim of? 

A. Shoulder surfing 

B. Phishing attack 

C. Social engineering 

D. Malware infection 

Answer:


Q135. CORRECT TEXT 

Two components of Genericwafe2.0 are causing performance issues on a Windows 7 PC One Genencware2.0 component is currently not responding and needs to be disabled upon reboot. To prevent further performance issues ensure both components are no longer running upon reboot without making any other changes to the current system or without deleting registry keys or shortcuts. 

Instructions: When you have completed the simulation, please select the done button to submit your answer. 

Answer: Please review explanation for detailed answer. 


Q136. Which of the following operating systems can be upgraded directly to Windows 7 Professional by a default installation? (Select TWO). 

A. Windows 7 Home Premium 

B. Windows Vista Business 

C. Windows XP Home 

D. Windows XP Professional 64-bit 

E. Windows XP Media Center 

Answer: A,B 


Q137. A user needs to connect securely to the company network while working from a hotel room. Which of the following would the user need available to accomplish this? 

A. AES 

B. VPN 

C. UTM 

D. WPA2 

Answer:


Q138. A technician is tasked to change the number of CPU cores available to the OS to enhance productivity. Which of the following tools would allow the technician to perform this task? 

A. msconfig 

B. perfmon 

C. taskmgr 

D. dxdiag 

Answer:


Q139. Which of the following prevention methods is considered to be digital security? 

A. RFID badge 

B. Mantrap 

C. Biometrics 

D. Firewalls 

E. ID badge 

Answer:


Q140. CORRECT TEXT 

A technician has just removed malware from a Windows 7 system, but the user reports that every time they type a URL into Internet Explorer to navigate to a search engine the same standard page is being displayed on the browser. The page is asking the user to purchase antivirus software. 

Please resolve the problem using the available tools shown. 

When you have completed the simulation, please select the done button to submit your answer. 

Answer: Please review explanation for detailed answer.