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Q1. A company that is using the Cisco Unified Contact Center Express Enhanced version requires that selected types of agent calls are automatically recorded. Which call recording operation can be used to satisfy this requirement? 

A. Instruct agents to use the Record button on Cisco IPPA to trigger recording. 

B. Instruct supervisors to use the Record button on Cisco Agent Desktop to trigger recording. 

C. Instruct supervisors to use the Record button on Cisco Supervisor Desktop to trigger recording. 

D. Configure the Cisco Agent Desktop workflow to trigger recording. 

E. Recording is not supported on the Cisco Unified CCX Enhanced version. It is supported only on the Premium version. 


Q2. Which two statements about using the Load Server option for IP phone firmware distribution are true? (Choose two.) 

A. This option must be enabled on at least two servers in a Cisco Unified Communications Manager cluster. 

B. This option must be enabled on Cisco Unified Communications Manager service parameters for Cisco TFTP. 

C. Phone firmware must be manually copied to any applicable load servers. 

D. The load server will not function if its IP address is not in the same subnet as the IP phones. 

E. This option is only available for newer IP phone models. 

F. This option does not accommodate falling back to Cisco TFTP on error. 

Answer: CF 

Q3. Which SIP request is used by a Cisco 9971 IP Phone to signal DND status changes to Cisco Unified Communications Manager? 







Q4. Refer to the exhibit. 

How many SIP signaling transaction(s) took place in this SIP message exchange between two SIP user agents? 

A. 1 

B. 2 

C. 3 

D. 4 

E. 5 

F. 6 


Q5. What is the minimum number of TCP sessions needed to complete a H.323 call between two H.323 gateways using slow start? 

A. 0 

B. 1 

C. 2 

D. 3 

E. 4 


Q6. Refer to the exhibit. 

Which DTMF relay method is advertised when the originating SIP gateway sends an INVITE message with a Call-Info header shown? 

A. RFC 2833 




E. In-band audio 


Q7. Which Device Pool configuration setting will override the device-level settings only when a device is roaming within a device mobility group? 

A. Region 

B. Location 

C. SRST Reference 

D. Calling Party Transformation CSS 

E. Media Resource Group List 


Q8. Which two responses are examples of client error responses in SIP protocol? (Choose two.) 

A. 302 Moved Temporarily 

B. 404 Not Found 

C. 503 Service Unavailable 

D. 502 Bad Gateway 

E. 604 Does Not Exist Anywhere 

F. 408 Request Timeout 

Answer: BF 

Q9. In Cisco IOS routers, which chipset is the PVDM-12 DSP hardware based on? 

A. C542 

B. C549 

C. C5510 

D. C5421 

E. C5409 


Q10. Which Cisco Unified Communications Manager deployment model for clustering over the IP WAN mandates a primary and a backup subscriber at the same site? 

A. multisite with centralized call processing 

B. multisite with distributed call processing 

C. local failover 

D. remote failover 

E. remote failover with Cisco Unified Communications Manager Express as SRST